Refund policy
REFUND POLICY
No Refunds
All sales are final. We do not offer refunds, returns, or exchanges on any products purchased from GS.
Please Review Before Purchase
We strongly advise all customers to carefully review product descriptions, sizes, colors, and specifications before completing your purchase. Please ensure you are completely satisfied with your selection before placing your order.
Quality Assurance
We take great care to ensure all product descriptions and images are accurate. If you have any questions about a product before purchasing, please contact us at [your email address].
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us within 24 hours of delivery at [gharibsalum1@gmail.com] with photos of the issue. We will assess each case individually and may offer a replacement at our discretion.
Contact Us
If you have any questions about this refund policy, please contact us at:
- Email: [gareth.savage26@gmail.com]
- Store: gsavage.co.uk
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
ORDER CANCELLATION POLICY
Cancellation Window
Orders may be cancelled within 24 hours of purchase, provided the order has not yet been processed or shipped. Once an order has been processed or shipped, it cannot be cancelled.
How to Cancel
To request an order cancellation, please contact us immediately at [gharibsalum1@gmail.com] with:
- Your order number
- The email address used for the purchase
- Reason for cancellation
Processing Time
Cancellation requests are processed within 1-2 business days. If your order has already been shipped before we receive your cancellation request, the cancellation cannot be completed.
Refunds for Cancelled Orders
If your cancellation is approved within the 24-hour window, you will receive a full refund to your original payment method within 5-10 business days.
After Shipment
Once an order has been shipped, it cannot be cancelled. As we do not accept returns or refunds, please ensure you want to proceed with your purchase before the 24-hour cancellation window expires.
Contact Us
For cancellation requests, please email us at [gareth.savage26@gmail.com] as soon as possible.